Privacy Policy dewa11 – Your Information Is Safe With Us

Welcome to the Privacy Policy page dewa11. We understand that your trust is the most valuable asset we protect. This document explains in detail how dewa11 handles your personal information – from the moment you register through every login, deposit, or contact with our support team.

This Privacy Policy applies to all dewa11 services including the official website, mobile app, and all our official communication channels. By using the dewa11 platform, you agree to the practices described in this document.

1. Introduction & Scope of This Policy

Dewa11 is an online casino entertainment platform operating and serving members across Malaysia. As a responsible platform, we are committed to strict data protection principles to ensure every member's personal information remains secure and is used only for legitimate purposes.

This Privacy Policy covers:

• The types of personal information we collect during registration and use of the platform.
• The purpose for which that data is collected and processed.
• Parties that may receive access to your information under certain circumstances.
• The security measures we take to protect your data.
• Your rights as a data owner and how to exercise them.

This policy does not apply to third-party websites or services that may be linked from the dewa11 platform. We encourage you to read the privacy policy of each platform you visit separately.

2. Information We Collect

Dewa11 collects personal information through several means depending on your interaction with our platform. The following are categories of information we may collect:

2.1 Account Registration Information

• Full name as stated in your official identification document.
• Mobile phone number registered in your name.
• An active and accessible email address.
• Date of birth for age verification (18 years and above).
• Username and password chosen by you.

2.2 Identity Verification Information (KYC)

• A copy of your MyKad, passport, or other valid identification document.
• Proof of current residential address (utility bill or bank statement).
• Bank account statement or digital wallet details for payment method verification.
• A selfie or facial photo in cases where additional verification is required.

2.3 Financial Transaction Information

• Deposit and withdrawal records including amounts, dates, and payment methods.
• Bank account number or digital wallet ID used for transactions.
• Wagering history and gaming activity on the dewa11 platform.

2.4 Technical & Device Information

• IP address and geographic location based on IP.
• Device type, operating system, and web browser version.
• Cookie data and session identifiers to ensure a seamless login experience.
• Activity logs including login times, pages visited, and session duration.

3. How We Use Your Information

All information collected by dewa11 is used responsibly and solely for the following legitimate purposes:

• Account Management – Processes registrations, verifies identities, and maintains active and secure member accounts.
• Transaction Processing – Facilitates deposits, withdrawals, and all financial activities related to your dewa11 account.
• Legal Compliance – Fulfils anti-money laundering (AML) obligations, KYC verification, and reporting requirements set by the relevant authorities.
• Platform Security – Detects and prevents fraud, unauthorised access, account abuse, and other security threats.
• Service Communications – Sends important notifications relating to your account, transactions, promotions, and policy updates.
• Customer Support – Provides accurate and effective assistance when you contact the dewa11 support team.
• Platform Improvements – Analyses usage patterns to improve the functionality, design, and overall experience of the dewa11 platform.
• Responsible Gaming – Identifies gaming patterns that may indicate risk and offers appropriate support to members who need it.

4. Information Sharing with Third Parties

Dewa11 does not sell, rent, or commercialise your personal information to any external party. However, in certain limited and necessary situations, we may share your information with the following parties:

• Payment Service Providers – Payment gateway providers used to process deposits and withdrawals, subject to strict confidentiality agreements.
• Security Solution Providers – Technology companies that assist dewa11 in detecting fraud, managing risk, and ensuring platform integrity.
• KYC Service Providers – Registered and certified third-party identity verification platforms for verifying member documents.
• Authorities & Regulatory Bodies – When required by law or a valid court order, dewa11 will disclose the necessary information to the relevant authorities.
• Strategic Business Partners – In the event of a merger, acquisition, or sale of business assets, member information may be transferred to the new entity under the same or stronger protection terms.

All third parties granted access to dewa11 member data are bound by strict data processing agreements and are only permitted to use that information for specified purposes.

5. Data Security & Encryption

The security of your personal information is dewa11's highest priority. We implement multiple layers of technical and organisational security to protect your data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption – All communication between your browser and dewa11 servers is encrypted using the latest TLS protocol.
• Integrated Password Storage – Member passwords are never stored in plain text; we use an irreversible hashing algorithm.
• Two-Factor Authentication (2FA) – An additional security layer available for all dewa11 member accounts.
• 24/7 Monitoring – An automated monitoring system operates around the clock to detect any unusual activity or intrusion attempts.
• Data Segregation – Sensitive financial information is stored separately from general profile data using a layered database architecture.
• Regular Security Audits – dewa11 infrastructure undergoes regular penetration testing and security audits by independent parties.

6. Cookies & Tracking Technologies

Dewa11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the dewa11 website.

Types of Cookies We Use

• Essential Cookies – Required for core platform functions such as login verification and session management. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies – Collects information on how you use the dewa11 platform to help us improve site speed and usability.
• Functional Cookies – Saves your preferences such as language, display settings, and other personal preferences to deliver a more personalised experience.
• Analytics Cookies – Helps us understand aggregate traffic patterns and user behaviour (without identifying individuals) for platform improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the dewa11 platform.

7. Your Rights as a Data Owner

As a dewa11 member, you have the following rights regarding your personal information that we hold:

8. Data Retention Period

Dewa11 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are our general data retention period guidelines:

• Active Account Data – Retained for as long as your account is active on the dewa11 platform and for the required period following account closure.
• Financial Transaction Records – Retained for a minimum of 7 years in accordance with financial legislation and anti-money laundering requirements.
• KYC Documents – Retained for 5 years after account closure or as required by the relevant regulatory body.
• Security Logs – Retained for 12 months for investigation purposes in the event of a security incident.
• Customer Support Communications – Retained for 2 years for reference and service improvement purposes.

Upon expiry of the defined retention period, your data will be securely deleted or anonymised using certified data deletion procedures.

9. Children's Privacy

The dewa11 platform is an entertainment service for adults only and is not designed for individuals under the age of 18. dewa11 does not intentionally collect or process personal information from children or minors under the age of 18.

Should we discover that personal information of an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.

10. Amendments to This Privacy Policy

Dewa11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. The "Last Updated" date at the top of this page will be updated whenever an amendment is made.

For material and significant amendments, dewa11 will notify members via:

• In-account notifications on dewa11 when you log in.
• Email sent to your registered email address at least 7 days before the amendment takes effect.
• Announcements on the dewa11 platform homepage.

Continued use of the dewa11 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dewa11 handles your personal information, please do not hesitate to contact us:

• Live Chat – Available 24 hours a day, 7 days a week directly from the dewa11 platform.
• Support Email – [email protected] (response within 1–3 business days).

Dewa11's privacy team will endeavour to respond to all enquiries within a reasonable timeframe and ensure every concern is addressed seriously and professionally.